Contact Support

We're here to help! Get in touch with our support team

How Can We Help?

Our support team is ready to assist you with any questions, concerns, or issues you may have. Whether you need help with your account, have questions about content moderation, or want to report a problem, we're here for you.

We typically respond to inquiries within 24-48 hours during business days.

Contact Methods

Email Support

For general inquiries, account questions, or technical support:

thattutorbot@gmail.com

Please include your username and a detailed description of your issue for faster assistance.

Response Times

  • General Inquiries: Within 24-48 hours
  • Account Issues: Within 24 hours
  • Content Moderation Concerns: Within 12-24 hours
  • Urgent Safety Issues: As soon as possible

What to Include in Your Message

To help us assist you more quickly, please include:

  • Your username or email address associated with your account
  • A clear description of your question or issue
  • Steps to reproduce the problem (if reporting a bug)
  • Screenshots or error messages (if applicable)
  • When the issue occurred (date and time, if relevant)
  • Your browser and device information (for technical issues)

Common Topics

Account & Billing

Questions about account settings, subscriptions, billing, or payment issues.

Content Moderation

Questions about moderation alerts, community guidelines, or appeals. You can also review our Community Guidelines for more information.

Technical Issues

Problems with features not working, errors, or platform accessibility issues.

Safety Concerns

Reports of inappropriate content, safety issues, or concerns about your child's account. For urgent safety matters, please contact us immediately.

Feature Requests & Feedback

Suggestions for new features, improvements, or general feedback about your experience with ThatTutorBot.

Helpful Resources

Before contacting support, you might find answers in these resources:

Urgent Safety Matters

If you have an urgent safety concern (such as self-harm content, threats, or immediate danger), please:

  • Call 911 if there is immediate danger
  • Contact emergency services in your area
  • National Suicide Prevention Lifeline: 988
  • Crisis Text Line: Text HOME to 741741
  • Email us immediately at thattutorbot@gmail.com with "URGENT" in the subject line

Your child's safety is our top priority. Don't hesitate to reach out for help.

Send Us a Message

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